What is Seamless?
Seamless gives you the confidence of an onboarding and transition process that is tried and tested, built on a solid platform of experience and expertise, and tailor made to each individual customer.
By partnering with Carlton Forest 3PL, customers can expect a hands-on approach to onboarding with a dedicated Project Manager focused on delivering the necessary requirements.
How does it work?
We utilise a team of specialists from Planning, Operations, IT, Stock Control and Customer Relations to ensure the customer’s needs are satisfied right from concept planning through to set up, execution and ongoing account management.
The Seamless process was born out of the necessity to simplify the complexity of generating leads, winning new business, and onboarding customers, to create a full end-to- end solution.
WHY SEAMLESS IS DIFFERENT
Often businesses approach these situations in a fragmented and separated manner, with individual departments actioning their parts in isolation, thereby creating a disjointed flow and inefficiencies for both the implementation and service to the end customer. Additional time and costs are then attributed retrospectively to remove issues and re-align expectations after a ‘go-live’ date has passed.
At Carlton Forest 3PL we recognise, that to offer our customers the service they require, and in the time frame they need, the core components of the commercial and operational sides of the business had to align to create a shared vision, and purpose of putting the needs of the customers first.
Seamless in action
By utilising a standard and systemised approach we are pro-active with data and information gathering, customer requirement workshops, operational and IT systems mapping and creating a walk-through plan from concept right through to business as usual and ongoing account management.
This approach means we can onboard and begin operations quickly and efficiently as the groundwork has been done in advance and we can utilise a templated process for the core elements and then overlay with any bespoke solutions required by the customer.
